Repair Services and Process
- Repair and Return
- Certified Resale
- OEM Support
- Operations Management
- Supply Chain Management
- Procurement Services
Our Repair Process:
❶Receiving: We match your PO to equipment received to ensure accuracy. All discrepancies are forwarded to customer service for resolution with the customer.
❷Inbound Inspection: Our technicians will thoroughly inspect each unit for completeness, and look for physical damage to ensure each unit can safely be installed into the appropriate shelf for testing.
❸System Level Testing: The system is provisioned for the specific card, and the card is installed. If the unit boots up properly, it is then tested using our properly cross connected in-lab network using state of the art test equipment, ensuring thorough, real work level testing. All testing is accomplished while running maximum traffic or load on the unit, as appropriate.
❹Repair: Our technicians will replace all commonalty failing components, then troubleshoot and repair the unit to manufacture’s specifications.
❺Re-Test: All repaired units are tested again (Step 3 above) to ensure proper operation to manufacturer specifications.
❻Burn-In: each repaired unit is left in the system under load or with traffic and is burned in overnight.
❼Final Test: After burn-in each unit is teste once again to catch any thermal issues.
❽Quality Inspection: An inspector will perform a random sampling g of each lot repaired. They inspect for cosmetics, quality of workmanship and will retest the unit for proper operation.
❾Shipping: We can ship your units as complete orders or as they are repaired individually.